For the avoidance of doubt our website includes our Home Page, www.fpsgroup.com and Client Portal, https://secure.fpsclienthome.com/cgi-bin/oecgi3.exe/inet_login.
Collection of personal data
Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, the about us page, then we might find this out from your cookie and highlight about us information on a second visit.
Aggregate information is passively collected by FPS Group to monitor the use of our website. This does not contain any personal data nor is it linked to personally identifiable information.
Any personal data gathered via the website is volunteered by visitors to the public or interactive areas of our website. FPS Group receives personal data about our website visitors if they, submit an enquiry or application form online.
Any personal data gathered is volunteered by the public via telephone, email, post or fax enquiries, live support or any via 3rd party channels such as website hosted advertisement lead generations and employment agency referrals.
Personal data about the customers of FPS Group is received if they, or their representatives, provide such information within the interactive areas, or any other method of communication open to them.
The personal data collected by FPS Group may include contact information (such as name, address, telephone number and email address), identity information (such as date of birth, nationality, national insurance number, entitlement to work and Know you customer details), employment information (such as start date, employment income, expenses details, payment details, and bank details) and invoicing information (such as hours worked, rate of pay, assignment details and agency details).
Use and protection of personal data
Personal data received by FPS Group used only to supply the individual(s) in question with our services and/ or communicate relevant information about our services as necessary. FPS Group may store, process and use your Personal Information in order to carry out the purpose for which such information was provided and for the activities of our customer administration, marketing, promotion, advertising activities, research and development and website administration teams.
Personally identifiable information collected by FPS Group is not used for purposes unrelated to the purpose for which the information was originally collected.
FPS Group also reserves the right to share, transfer or otherwise disclose your Personal Information with trusted third parties that we believe may be able to provide you with valuable offers. If you would rather us not to share your Personal Information with any third party for their’ direct marketing purposes, let us know by following the “DO NOT SHARE” section.
In addition, you agree that FPS Group may transfer, sell, assign or otherwise dispose of or encumber Personal Information to third parties in connection with the sale, merger, consolidation, change in control, transfer of all or substantially of the assets, bankruptcy, reorganisation or liquidation of FPS Group. In such case, you would not be entitled to any compensation arising from any such transfer, sale, assignment, disposition or encumbrance of your Personal Information.
Finally, FPS Group may disclose Personal Information when required to do so under applicable law, including but not limited to complying with a legal requirement, judicial proceeding court order or legal process served on us; to investigate a possible crime, such as fraud or identity theft; or when we believe it is appropriate to do so to protect the rights, property, or safety of our company or other persons.
You may at any time tell us you:
- would like to review, update or have your Personal Information deleted from FPS Group’s Database, please refer to the “Reviewing, Updating or Deleting Your Personal Information” Section;
- would like to opt-out of receiving marketing emails or postal mail from FPS Group, please refer to “Opting Out of Receiving Information from FPS Group” Section;
- no longer want FPS Group to share your Personal Information with third parties for such third parties own direct marketing purposes, please refer to “Do Not Share” section.
Telephone calls may be recorded or monitored for training, security and quality management purposes.
Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint.
How will call recordings be used?
Quality Monitoring – Written records only provide partial information. A call recording provides a more rounded view and allows us to better understand customer experience and assess the processes applied. This can help us identify any improvement areas.
Training and Development – Listening to a sample number of calls, allows managers to identify training needs.
Gaining a better understanding of our customers – Many calls are verbally resolved without the need to complete any records. Listening to sample calls will help us better understand our customer needs.
Complaints and disputes – Some calls are verbally resolved. Where information is entered onto an electronic system this becomes the established record. In the event of a complaint or dispute, a call recording (if available), may provide additional information to help us investigate any allegations.
All recording will be kept in accordance with the Data Protection Act. Call recordings are destroyed after 30 days. If the recording is available, you can request a copy of your conversation using one of the methods described in the “Contact Us” section.
Security and integrity of personal data
FPS Group endeavours to protect the data transmitted from its website from unauthorised access or disclosure; to maintain data accuracy and completeness; and to ensure the appropriate use of information.
Security measures – including firewalls, encryption and intrusion detection technology, back up procedures and external audits – are employed by FPS Group to reduce vulnerabilities to security and privacy threats. Unique passwords and usernames are also required to log into the restricted interactive areas of our website.
Some personal data is held and processed by our Internet Service Provider. Such data is only held and processed for and on behalf of FPS Group and under our instruction.
All members of staff are subject to strict confidentiality clauses in their contracts of employment. Access to personal or sensitive data is restricted to authorised employees.
Nonetheless, due to the inherent nature of the Internet, FPS Group cannot guarantee the privacy of any information provided online and is not responsible for any breach of security.
Links on our websites
The website of FPS Group does not enable visitors to communicate with other visitors or to post information to be accessed by others.
Our website does not contain links to third party ad servers or allow them to place tracking devices on our website.
Our website may contain links to third party websites for users’ convenience and information. If a visitor clicks on these links they will move to another website. FPS Group is not responsible for the data policies or procedures, or the content of third party websites linked to our website.
What is a cookie?
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.
Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
For more information, please see our cookies page.
Access to personally identifiable information
Under applicable Data Protection Laws, data subjects may have the right to access the personal data held by FPS Group in relation to them and to request that inaccuracies be amended or updated.
Individuals who wish to exercise such rights should contact FPS Group. Any requests to access or amend personally identifiable information will be subject to rigorous ‘Know Your Client’ procedures.
These rights are known as Subject Access Request and must be made to FPS Group in writing, please refer to contact details section, together with a fee of £10.
Reviewing, updating or deleting your personal information
At the start of your relationship with FPS Group you will be provided with a unique Client Portal login name and password. The area provides you access to your Personal Information, which you can review amend or update at any time. Any Personal Information changes may be verified by a member of the FPS Group team as and when required. If you are unable to gain access to the Client Portal for whatever reason please contact the Client Queries team on 0800 612 9345. Alternatively you can request any changes in writing to FPS Group, Client Services Office, Administration Centre, Ramsey, UK, IM8 1GB.
If you would like to remove your Personal Information from our database please contact please using the Contact Us details below. Please note that your Personal Information including but not limited to, name, address, telephone number, email address, and employment records will need to be kept for statutory reasons, we will however maintain your Personal Information in a “do not mail” file to help us honour your request. Please note that we may share your Personal Information with third parties, or otherwise transfer, sell, assign dispose of or encumber your Personal Information, prior to receiving your correspondence and we will not undertake any efforts to cause such third parties with whom we have shared your Personal Information or to whom we have transferred, sold, assigned, disposed of or encumbered your Personal Information, so if this concerns you, you should not share your Personal Information with the FPS Group Site, or refer to the Do Not Share section.
Opting-out of receiving information
If you prefer not to receive marketing materials from FPS Group, you can either:
- Unsubscribe from all FPS Group marketing materials by contacting us through one of the methods described in our Contact Us section;
- Unsubscribe from a particular FPS Group marketing material by clicking the unsubscribe link relevant to that material.
Please note that such requests may take up to ten (10) days to become effective.
Do not share
If you do not wish to have Personal Information collected by FPS Group shared with third party organisations for their own direct marketing or promotional purposes, you can have your name place on a “do not share” by sending a request to us using one of the methods described in “Contact Us” section.
If we have not received your “do not share” request after having shared, transferred or otherwise disclosed your Personal Information, FPS Group may not have any ability to control the use of such data by such third party (and we undertake no obligation to do so), so you agree that FPS Group will have no responsibility or liability whatsoever as a result of the use of such data by such third party.
Please note that do not share will only restrict the transfer, sale, assignment or otherwise disposal of Personal Information to third parties that are not required to undertake our duties of performing the administration services in relation to your employment. For the avoidance of doubt this means that personal information will still be shared and used to comply with relevant legislation and regulatory requirements. This includes to statutory bodies, recruitment companies, agencies and end clients, electronic identification checking services, and other such entities and services to enable us to perform our administration of your employment.
01624 818 300 (00 44 1624 818 300 from overseas)
Data Protection Officer
Freelance Professional Services LimitedAdministration CentreRamseyIM8 1GB