We are proud to announce we have now passed the 1000 review mark on our independent Feefo feedback platform. If this wasn’t amazing enough we are thrilled to have achieved an average Customer experience rating of 4.3 out of 5 over the last year. We would really like to thank all of our customers that have provided us with their honest reviews. The feedback we have gained has allowed us to better understand our customer base and further improve our first class customer service standards. We understand the importance of customer reviews as they allow us to see what our current customers really think of us and the true level of service they are being provided with.
Contractors looking for an umbrella company face an increasingly difficult decision when it comes to choosing a payroll provider that can be trusted to remain compliant but also provide a high quality service they deserve. In providing one thousand plus independent and honest reviews, we aim to make their decision significantly easier! We want our customers to see the good, the bad and the ugly before they join us (naturally we hope for as little of those last two as possible!).
Considering the latest news within the industry, relating to HMRC and the 2019 Loan Charge, contractors need to be confident in the umbrella company they choose, more than ever. We are 100% confident in our excellent customer service standards and our commitment to compliance and feel our independent reviews are a great tool to back this up. We are very proud to have the highest number of independent customer reviews in the entire umbrella industry. If this doesn’t provide our customers with that extra bit of confidence, transparency and peace of mind in our service standards, than nothing will.
This genuine transparency can be hard to find in the sometimes opaque umbrella market. Many of the umbrella companies in the market won’t be able to provide you with independent and credible customer feedback for the fear of potentially revealing their true service standards.
Here is a selection of some of our favourite customer reviews from the last few months.
To view our customer review webpage please visit: http://www.fpsgroup.com/about-fps/reviews