We are proud to announce that after 2 years, we have now reached 900 reviews on our independent Feefo feedback platform. Furthermore we are thrilled to have achieved an average Customer experience rating of 4.2 out of 5 over the last year. We would like to say a massive thank you to all our customers that have provided us with their honest reviews. This feedback has allowed us to better understand our customer base and further improve our first class customer service standards. We understand the importance of customer reviews as they allow you to see what our current customers truly think of us and the real level of service we are providing to them.
We believe our Feefo reviews provide you with extra confidence, transparency and peace of mind in our service standards which can be difficult to find in a sometimes murky umbrella market. Many competing umbrella operators will not provide you with independent and credible customer feedback for the fear of potentially revealing their true service standards. In contrast to this, we are 100% confident in our high customer service standards and are proud to be the highest reviewed umbrella company on the market.
We believe customers face an increasingly difficult decision when it comes to choosing a payroll provider that can be trusted and provide them a high quality service they deserve. We want to make this decision making process substantially easier for customers by giving them access to independent, reliable and honest customer feedback. We feel it is important for customers to see the good, the bad and the ugly when thinking about joining us...hopefully they see more of the good!
The importance of online customer reviews is reinforced by the fact that 74% of online shoppers use reviews to guide their purchasing decision according to Feefo themselves. We therefore selected Feefo to provide us with an independent solution to help us collect and showcase our true customers’ FPS experience. Now that we have reached the landmark of 900 customer reviews we can confidently say that we are the most comprehensively and reliably reviewed operator in the entire market.
Here are a selection of some of our recent favourite customer reviews from the last few months.
To view our customer review webpage please visit: http://www.fpsgroup.com/about-fps/reviews
To view our customer review Facebook page please visit: https://www.facebook.com/pg/FPS.Social/reviews/
To visit our Feefo page please visit: http://ww2.feefo.com/en-us/reviews/fps-group